Legal Documentation & Governance
Last Revised: September 2026 // PixelOrbitHouse // Rueil-Malmaison, France
§1. Privacy Policy
1.1 Data Controller
The data controller responsible for your personal data is PixelOrbitHouse, registered at 30 Allée Étienne Ventenat, 92500 Rueil-Malmaison, France. For any privacy-related inquiries, contact us at [email protected].
1.2 Data We Collect
We collect the following categories of personal data when you interact with our platform:
- → Contact information: name, email address, phone number
- → Project parameters: service interest, budget range, project description
- → Technical data: IP address, browser type, device identifiers, session timestamps
- → Cookie identifiers and usage analytics for platform optimization
1.3 Purpose of Processing
Your personal data is processed exclusively for: (a) responding to project inquiries and delivering design consultations, (b) executing contracted services and managing project workflows, (c) maintaining communication regarding active and future engagements, (d) complying with statutory tax and business record-keeping obligations.
1.4 Legal Basis
We process your data under Article 6(1)(b) of the GDPR (performance of a contract) and Article 6(1)(f) (legitimate interest in providing design services). Consent-based processing occurs only where explicitly obtained, such as newsletter subscriptions.
1.5 Data Retention
Contact and project data is retained for a maximum of 36 months following the last interaction. Financial records are retained for 10 years as required by French commercial law. Cookie data expires after 12 months.
1.6 Data Sharing
We do not sell, rent, or trade personal data. Data may be shared with: (a) EU-hosted cloud infrastructure providers under data processing agreements, (b) payment processors for transaction handling, (c) analytics platforms in anonymized form, (d) legal authorities when legally mandated.
1.7 Your Rights
Under the GDPR, you have the right to: access your personal data, request rectification of inaccurate data, request erasure of your data, restrict processing, data portability, and object to processing. To exercise these rights, email [email protected] with subject line "GDPR Request".
1.8 International Transfers
All personal data is processed and stored within the European Economic Area. Where data is transferred outside the EEA, we ensure adequate protection through Standard Contractual Clauses (SCCs) approved by the European Commission.
1.9 Security Measures
We implement industry-standard technical and organizational measures including TLS 1.3 encryption, encrypted database storage, access controls, and regular security audits to protect your personal data against unauthorized access, alteration, or destruction.
1.10 Contact
For any privacy-related inquiries or to exercise your GDPR rights:
[email protected]
PixelOrbitHouse, 30 Allée Étienne Ventenat, 92500 Rueil-Malmaison, France
§2. Terms of Service
2.1 Scope of Agreement
These Terms of Service govern all design services, consultations, and deliverables provided by PixelOrbitHouse ("the Studio"), registered at 30 Allée Étienne Ventenat, 92500 Rueil-Malmaison, France. By engaging our services, you ("the Client") agree to be bound by these terms.
2.2 Service Description
PixelOrbitHouse provides visual design, responsive web design, UI/UX systems, brand identity, illustration, and design consultation services. Each engagement is defined by a mutually agreed Statement of Work (SOW) specifying scope, deliverables, timeline, and pricing.
2.3 Pricing & Payment
All prices quoted are in USD unless otherwise stated. A 50% deposit is required before project commencement. The remaining 50% is due upon delivery and before final asset handover. Invoices are payable within 14 calendar days. Late payments incur a 2% monthly surcharge.
2.4 Project Timeline
Delivery timelines are specified in each SOW and commence upon receipt of the initial deposit and all required Client materials. Delays in Client feedback or material delivery may extend the project timeline proportionally. The Studio will communicate any timeline adjustments promptly.
2.5 Revisions
Standard engagements include up to two (2) rounds of revisions per deliverable. Additional revision rounds are billed at $75/hour. Revisions beyond the original SOW scope constitute a change request and will be quoted separately.
2.6 Intellectual Property
Upon complete payment of all invoices, PixelOrbitHouse assigns all worldwide intellectual property rights in the Client-specific deliverables to the Client. The Studio retains the right to display completed work in its portfolio unless the Client requests otherwise in writing.
2.7 Client Responsibilities
The Client agrees to: provide timely feedback and approvals, supply all necessary brand assets and content, designate a single point of contact for project communications, and ensure all provided materials do not infringe upon third-party intellectual property rights.
2.8 Limitation of Liability
PixelOrbitHouse's total liability shall not exceed the total fees paid by the Client under the applicable SOW. The Studio is not liable for indirect, consequential, or incidental damages arising from the use or inability to use delivered materials.
2.9 Termination
Either party may terminate an engagement with 14 days' written notice. Upon termination, the Client is responsible for payment of all work completed up to the termination date. Deposits are non-refundable for work already commenced.
2.10 Governing Law
These Terms are governed by the laws of France. Any disputes shall be submitted to the exclusive jurisdiction of the courts of Nanterre, France.
§4. Refund & Reimbursement Policy
4.1 Deposit Policy
The initial 50% deposit required to commence work is non-refundable once the Studio has begun work on the project. This deposit covers initial research, strategy development, and resource allocation dedicated to your engagement.
4.2 Full Refund Eligibility
A full refund of the deposit may be issued if: (a) the Client cancels before any work has commenced, (b) the Studio is unable to deliver the agreed services due to unforeseen circumstances, (c) the Client provides written notice of cancellation within 48 hours of the initial deposit payment and no work has begun.
4.3 Partial Refund
If work has partially commenced and the Client terminates the engagement, a partial refund may be calculated proportionally based on the percentage of work completed relative to the total SOW scope. This calculation is performed in good faith and communicated transparently.
4.4 Final Payment
The remaining balance (post-deposit) is due upon delivery of the agreed deliverables. If the Client identifies genuine quality issues that fall within the agreed SOW scope, the Studio will rectify these at no additional cost within the agreed revision rounds.
4.5 Non-Refundable Items
The following are non-refundable: (a) work completed and delivered as per the agreed SOW, (b) third-party costs incurred on behalf of the Client (e.g., stock licenses, font purchases), (c) consultation sessions already delivered, (d) change requests beyond the original SOW scope that have been approved and executed.
4.6 Refund Process
To request a refund, contact [email protected] with subject line "Refund Request" and include your project reference number. Refund requests are reviewed within 5 business days. Approved refunds are processed within 14 business days via the original payment method.
4.7 Dispute Resolution
In the event of a dispute regarding refunds, both parties agree to attempt resolution through direct communication before pursuing any formal legal proceedings. The Studio is committed to fair and transparent resolution of all commercial matters.
4.8 Contact
For refund inquiries:
[email protected]
PixelOrbitHouse, 30 Allée Étienne Ventenat, 92500 Rueil-Malmaison, France
Phone: +33 777 981 366